In accordance with the law 1480 art. 47, the maximum term to exercise the right of withdrawal is 5 business days from the delivery of the product.The product must be returned in the same conditions as it was received. The transport costs and the others that entails the return will be covered by the consumer.In case all the aforementioned conditions are met, SARAI CLOTHING SA will return the total amount paid, without proceeding to make discounts or withholdings, and the term may not exceed 30 calendar days.
In case all the mentioned conditions are fulfilled, SARAI CLOTHING S.A will make a credit note that will apply for the change in any product of the page.
For changes by calling the Online Sales Customer Service Line (+57) 444 8520 Ext 200 Monday through Friday, 8:00 a.m. at 1:00 a.m. and from 2:00 p.m. to 5:00 p.m., or by sending an email Ventasonline@playmodel.com.co with the order ID, invoice number and products you wish to change.
For SARAI CLOTHING S.A it is essential that you are totally satisfied with the purchase you made. If for any reason you are not satisfied with the product, you can make the change within five (5) days, counting from the date you receive the products.
For SARAI CLOTHING S.A it is essential that you are totally satisfied with the purchase you made.
If for any reason you are not satisfied with the product, you can make the change within five (5) days, counting from the date you receive the products.
Requirements for changes:
- Send the purchase invoice.
- It cannot have been used, washed or damaged.
- The product must retain the original label.
- Products must be returned in the original packaging.
- Promotional Products or "Sale", have no change. Except for warranty
CLAIM AND QUALITY POLICIES
The arrangement or exchange of products will be made and transportation costs will be assumed as long as; You have put the garment to good use and it has a quality problem, if your warranty request was not accepted after being verified by our returns department due to not complying with the conditions indicated above, we will contact you you, within 15 business days following the date of your claim, to re-coordinate your shipment with a freight charge where you must pay the carrier at the time the product is delivered.
Most Common Cases For Warranty Rejection
- Exceeded the limit after the purchase was delivered.
- He did not apply the instructions for washing and care of the garment.
- Discolored and / or faded by direct drying in the sun.
- The garment was in contact with deodorants or chemicals that discolor the fabrics.
- Applied chemicals or bleach in the wash.
- The garment was varied and / or modified by the client.
- The stamping, appliques or embroidery were ironed.
- Normal wear of the garment.
In the event that SARAI CLOTHING S.A mistakenly sent a product other than the requested one, we will recognize the change and all transportation costs will be reimbursed. In this case you should contact the Online Sales Attention Line (+57) 444 8520 Ext 200 Mobile: 3167533843 Monday through Friday, from 8:00 a.m. at 1:00 a.m. and from 2:00 p.m. to 5:00 p.m.